際際滷

際際滷Share a Scribd company logo

Town meeting august2010

Q
quirky

The document summarizes a town hall meeting discussing the state of Quirk products and company. It provides sales numbers and statistics on products, user rewards, international distribution, and pending product launches. Plans are outlined to improve the product evaluation process and introduce brief-based product development to help retailers. Participants are invited to ask questions.

1 of 50
town meeting | august 26th 2010
The Plan State of the Quirk Awesome New Announcements Ridiculously Candid Q&A
Products, By The Numbers 58 Started The Process 50 Have Launched 16 Have Hit Threshold 9 Shipping Now 7 In production
User Rewards $98,490
direct sales per month (shipped) $80,000 $60,000 $40,000 $20,000 $0 Apr 1, 2010 - Apr 30, 2010 May 1, 2010 - May 31, 2010 Jun 1, 2010 - Jun 30, 2010 Jul 1, 2010 - Jul 31, 2010
social sales per month (WTF?!?) Social Sales Referrals 30,000 22,500 15,000 7,500 0 Apr 1, 2010 - Apr 30, 2010 May 1, 2010 - May 31, 2010 Jun 1, 2010 - Jun 30, 2010 Jul 1, 2010 - Jul 31, 2010
international distribution Quirky products are in 15 countries Canada | UK | Ireland | Germany | Netherlands | Japan South Korea | Malaysia | Philippines | Thailand | Australia Hong Kong | Kuwait | Indonesia | Israel Pending Conversations With Another 16 Mexico | Chile | Argentina | Brazil | France| Spain | Austria | Belgium | Luxemburg | Switzerland | Portugal | Greece | Turkey | Saudi Arabia | Dubai | South Africa | Taiwan
international distribution sales 50,000 45,000 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 June July August
domestic retail sales I CANT SAY NUTTIN, BESIDES: .....IM EXCITED
Sales Contacts: International : Garret garret@quirky.com Direct: Matt matt@quirky.com Domestic: Nikki nikki@quirky.com
$300,000.00 Pending Launches $225,000.00 215,291.57 $150,000.00 $75,000.00 $0 Jun-09 Aug-09 Oct-09 Dec-09 Feb-10 Apr-10 Jun-10 Aug-10
the cloak
the cloak broken stand (mostly type); 14% color ; 1% thickness of case; 2% weight; 27% ambient light sensor blocked; weight 2% hinge broken silicon loose lack of communication; 3% stands feel flimsy collects dust/hard to clean no longer needed; 2% "not what I thought" no ratcheting hinge; 2% no ratcheting hinge "not what I thought"; 1% no longer needed lack of communication ambient light sensor blocked collects dust/hard to clean; 10% hinge broken; 10% thickness of case color broken stand (mostly type) stands feel flimsy; 13% silicon loose; 13%
the cloak Silicone Tighter Ambient Sensor Not Blocked Anti-Dust Coating Hinge Harder Material
Wrapster SpaceBar Mugstir Switch Pivot Power Click & Cook Sling Back
Communication During Production: Full production report on each post-threshold product (3 weeks) Date estimate only given once full production has started SKU Select sent only when product is on hand
鍖rst production report dates Wrapster Next Friday SpaceBar September 10th Mugstir September 14th Switch September 30th Pivot Power October 5th Click & Cook October 4th Sling Back September 23
Town meeting august2010
Town meeting august2010
Town meeting august2010
average e-mail response time: 23 hours, 9 minutes adjusted for working hours and weekends: 9 hours, 30 minutes factors affecting response time: - olume v - omplexity of issue c -ime differences t 13.80% - ait time for action taken (issue w resolution) 34.80% - ait time for info from another w 13.80% team - ommunity team members in c office (theres only two of us!) 13.30% 4% 20.80% 0-6h 6-12h 12-24h 24-36h 36-48h Over 48h
e-mails sent vs. e-mails received in the past week received: 588 sent: 740 160 140 120 100 80 emails received 60 emails sent 40 20 0 ug ug ug ug ug ug ug ug -A -A -A -A -A -A -A -A 17 18 19 20 21 22 23 24
e-mail volume over the past six months 2500 2000 1500 emails received 1000 emails sent 500 0 FEB MAR APR MAY JUN JUL
Get Satisfaction:
Get Satisfaction:
Get Satisfaction:
Technology Update: Customer Service Tools Automated Shipping & User Rewards Finance Integration Stability & Scalability And One More Thing....
[Awesome] New Announcements
v.3 Design Useability Speed Improved Shopping Experience Increased Social Integration
Town meeting august2010
Town meeting august2010
Town meeting august2010
Town meeting august2010
v.3 October 15th
Evaluation As Of Last Week 1. Ideas Submitted 2. Community Voted (2 Days) 3. Top 25% Progress 4. Staff Voted (1.5 Days) 5. Staff Collected Data 6. Friday Meeting Distributed DMV Points 7. Winner Announced
Room For Improvement: 1. Community not given enough time to vote 2. Staff voting without deeper knowledge 3. 25% is going to become cumbersome 4. Legal needs to become an earlier part of the process
Evaluation Going Forward 1. Ideas Submitted 2. Community Votes (7+ Days) 3. Top 5 Ideas Move Forward 4. DMV Points Distributed By Experts 5. Community Data + DMV data presented to all staff + retail partners 6. Staff Votes after presentation 7. Winners Announced
Lets Talk About: Submission Fees
$99 Lets Talk About: Submission Fees
$99 Lets Talk About: Submission Fees
$10 Lets Talk About: Submission Fees
$10 August 30th.
OK SO... There are like totally awesome things going on that we totally cant talk about yet. But in order to be successful at these totally awesome things, that we totally cant talk about yet, we need totally need your help. so... OMG lets talk.
DARE WE SAY? 2 Products Per Week!
ANYTHING & BRIEF EVERYTHING (under $150 with no integrated software) BASED
What Are Briefs? 1. A chance for us to help retailers 鍖ll gaps in their lineup 2. A chance for us to get into categories we want to be in, that we are not yet in. 3. A chance for us to get deeper into categories we know we are successful at. 4. A way for us to bring in focused/expert community members. 5. A way for us to challenge ourselves.
Our Brief Based Adventures Begin: September 20th
Town meeting august2010
Town meeting august2010
Ask Us Some Questions! Questions?

More Related Content

Town meeting august2010

  • 1. town meeting | august 26th 2010
  • 2. The Plan State of the Quirk Awesome New Announcements Ridiculously Candid Q&A
  • 3. Products, By The Numbers 58 Started The Process 50 Have Launched 16 Have Hit Threshold 9 Shipping Now 7 In production
  • 4. User Rewards $98,490
  • 5. direct sales per month (shipped) $80,000 $60,000 $40,000 $20,000 $0 Apr 1, 2010 - Apr 30, 2010 May 1, 2010 - May 31, 2010 Jun 1, 2010 - Jun 30, 2010 Jul 1, 2010 - Jul 31, 2010
  • 6. social sales per month (WTF?!?) Social Sales Referrals 30,000 22,500 15,000 7,500 0 Apr 1, 2010 - Apr 30, 2010 May 1, 2010 - May 31, 2010 Jun 1, 2010 - Jun 30, 2010 Jul 1, 2010 - Jul 31, 2010
  • 7. international distribution Quirky products are in 15 countries Canada | UK | Ireland | Germany | Netherlands | Japan South Korea | Malaysia | Philippines | Thailand | Australia Hong Kong | Kuwait | Indonesia | Israel Pending Conversations With Another 16 Mexico | Chile | Argentina | Brazil | France| Spain | Austria | Belgium | Luxemburg | Switzerland | Portugal | Greece | Turkey | Saudi Arabia | Dubai | South Africa | Taiwan
  • 8. international distribution sales 50,000 45,000 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 June July August
  • 9. domestic retail sales I CANT SAY NUTTIN, BESIDES: .....IM EXCITED
  • 10. Sales Contacts: International : Garret garret@quirky.com Direct: Matt matt@quirky.com Domestic: Nikki nikki@quirky.com
  • 11. $300,000.00 Pending Launches $225,000.00 215,291.57 $150,000.00 $75,000.00 $0 Jun-09 Aug-09 Oct-09 Dec-09 Feb-10 Apr-10 Jun-10 Aug-10
  • 13. the cloak broken stand (mostly type); 14% color ; 1% thickness of case; 2% weight; 27% ambient light sensor blocked; weight 2% hinge broken silicon loose lack of communication; 3% stands feel flimsy collects dust/hard to clean no longer needed; 2% "not what I thought" no ratcheting hinge; 2% no ratcheting hinge "not what I thought"; 1% no longer needed lack of communication ambient light sensor blocked collects dust/hard to clean; 10% hinge broken; 10% thickness of case color broken stand (mostly type) stands feel flimsy; 13% silicon loose; 13%
  • 14. the cloak Silicone Tighter Ambient Sensor Not Blocked Anti-Dust Coating Hinge Harder Material
  • 16. Communication During Production: Full production report on each post-threshold product (3 weeks) Date estimate only given once full production has started SKU Select sent only when product is on hand
  • 17. 鍖rst production report dates Wrapster Next Friday SpaceBar September 10th Mugstir September 14th Switch September 30th Pivot Power October 5th Click & Cook October 4th Sling Back September 23
  • 21. average e-mail response time: 23 hours, 9 minutes adjusted for working hours and weekends: 9 hours, 30 minutes factors affecting response time: - olume v - omplexity of issue c -ime differences t 13.80% - ait time for action taken (issue w resolution) 34.80% - ait time for info from another w 13.80% team - ommunity team members in c office (theres only two of us!) 13.30% 4% 20.80% 0-6h 6-12h 12-24h 24-36h 36-48h Over 48h
  • 22. e-mails sent vs. e-mails received in the past week received: 588 sent: 740 160 140 120 100 80 emails received 60 emails sent 40 20 0 ug ug ug ug ug ug ug ug -A -A -A -A -A -A -A -A 17 18 19 20 21 22 23 24
  • 23. e-mail volume over the past six months 2500 2000 1500 emails received 1000 emails sent 500 0 FEB MAR APR MAY JUN JUL
  • 27. Technology Update: Customer Service Tools Automated Shipping & User Rewards Finance Integration Stability & Scalability And One More Thing....
  • 29. v.3 Design Useability Speed Improved Shopping Experience Increased Social Integration
  • 35. Evaluation As Of Last Week 1. Ideas Submitted 2. Community Voted (2 Days) 3. Top 25% Progress 4. Staff Voted (1.5 Days) 5. Staff Collected Data 6. Friday Meeting Distributed DMV Points 7. Winner Announced
  • 36. Room For Improvement: 1. Community not given enough time to vote 2. Staff voting without deeper knowledge 3. 25% is going to become cumbersome 4. Legal needs to become an earlier part of the process
  • 37. Evaluation Going Forward 1. Ideas Submitted 2. Community Votes (7+ Days) 3. Top 5 Ideas Move Forward 4. DMV Points Distributed By Experts 5. Community Data + DMV data presented to all staff + retail partners 6. Staff Votes after presentation 7. Winners Announced
  • 43. OK SO... There are like totally awesome things going on that we totally cant talk about yet. But in order to be successful at these totally awesome things, that we totally cant talk about yet, we need totally need your help. so... OMG lets talk.
  • 44. DARE WE SAY? 2 Products Per Week!
  • 45. ANYTHING & BRIEF EVERYTHING (under $150 with no integrated software) BASED
  • 46. What Are Briefs? 1. A chance for us to help retailers 鍖ll gaps in their lineup 2. A chance for us to get into categories we want to be in, that we are not yet in. 3. A chance for us to get deeper into categories we know we are successful at. 4. A way for us to bring in focused/expert community members. 5. A way for us to challenge ourselves.
  • 47. Our Brief Based Adventures Begin: September 20th